A comprehensive directory of customer messaging and support platforms. Compare features, pricing, and capabilities to find the best solution for your team.
Explore the best customer messaging and support platforms that can replace or complement Intercom for your business needs.
Enterprise-grade customer service platform with comprehensive support tools, ticketing system, and omnichannel capabilities. Trusted by over 100,000 businesses worldwide.
Conversational marketing and sales platform focused on real-time conversations. Specializes in qualifying leads and accelerating sales cycles through intelligent chatbots.
All-in-one customer service software integrated with HubSpot CRM. Combines ticketing, live chat, knowledge base, and customer feedback tools in one platform.
Modern customer messaging platform with a clean interface. Offers live chat, chatbots, email, and social media messaging in one unified inbox.
Cloud-based helpdesk solution with intuitive ticketing, automation, and multi-channel support. Part of the Freshworks suite of business software.
Dedicated live chat software with powerful chat features, ticketing system, and analytics. Known for reliability and ease of use.
Collaborative inbox that combines email, live chat, and other channels. Designed for teams that need to manage customer communication together.
Live chat and chatbot platform designed for small businesses and e-commerce. Combines ease of use with powerful automation features.
Customer support platform focused on email-based support with a shared inbox. Emphasizes simplicity and customer-centric approach.
Simple live chat software focused on real-time customer conversations. Offers straightforward setup and reliable chat functionality.
Helpdesk built specifically for e-commerce businesses. Deep integrations with Shopify, Magento, and BigCommerce for seamless order management.
Multi-channel messaging platform with live chat, chatbots, and auto-invitations. Affordable solution for growing businesses.
German-made live chat software with strong focus on data privacy and GDPR compliance. Offers website and messaging app integration.
Digital customer engagement platform with live chat, co-browsing, and video calling. Focuses on high-touch customer interactions.
CRM-focused customer service platform that provides a complete view of customer interactions. Built for omnichannel support at scale.
Compare key features across all platforms to make an informed decision.
| Platform | Live Chat | Chatbot | Help Desk | Knowledge Base | Starting Price |
|---|---|---|---|---|---|
| Zendesk | ✓ | ✓ | ✓ | ✓ | $19/agent/month |
| Drift | ✓ | ✓ | — | — | $2,500/month |
| HubSpot Service Hub | ✓ | ✓ | ✓ | ✓ | $15/user/month |
| Crisp | ✓ | ✓ | ✓ | ✓ | $25/workspace/month |
| Freshdesk | ✓ | ✓ | ✓ | ✓ | $15/agent/month |
| LiveChat | ✓ | ✓ | ✓ | — | $20/agent/month |
| Front | ✓ | — | ✓ | — | $19/user/month |
| Tidio | ✓ | ✓ | — | — | $29/month |
| Help Scout | ✓ | — | ✓ | ✓ | $20/user/month |
| Olark | ✓ | — | — | — | $29/agent/month |
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Common questions about Intercom alternatives and choosing the right platform.